Terms and Conditions
Terms and conditions
Last modified: March 2nd, 2025
1. Introduction
Welcome to Twilnaswer (“Service”), provided by Clueless Labs LLC (“Company,” “we,” or “us”). By accessing or using our Service, you (“Customer,” “you”) agree to be bound by this Agreement, including any additional terms and conditions referenced herein or provided in connection with specific services. If you do not agree with these terms, please do not use our Service.
2. Service Description
Twilnaswer is a software service that integrates with Twilio and enables users to configure custom call forwarding rules and call routing. The Service is offered primarily on an annual subscription basis (“Subscription Term”) and is non-refundable, except as provided herein. In cases where the Service is purchased through third-party resellers, this Agreement applies in conjunction with any applicable terms imposed by such resellers.
3. Subscription, Payment, and Billing
3.1 Subscription and Term
•The Service is provided on an annual subscription basis.
•Your subscription fee is payable in advance and is non-refundable, except as set forth in Section 6 regarding termination by the Company.
3.2 Call Volume Limits and Overage Charges
•Each subscription plan includes a monthly allotment of calls, as detailed on the billing page within your account.
•If your call volume exceeds the allotted amount, you will be invoiced at a rate of $10 per each additional 500 calls.
•You acknowledge and agree that we may automatically charge the card on file for any overage fees.
3.3 Past Due Balances and Account Termination
•If a Customer’s past due balance exceeds $100, the Company reserves the right to suspend or terminate the Customer’s account without refund.
•Termination under this provision may occur immediately upon notice to the Customer.
4. Use of Twilio and Test Numbers
4.1 Integration with Twilio
•The Service integrates with Twilio to enable call routing functions. Customers integrating their own Twilio account remain solely responsible for their account and compliance with Twilio’s terms of service.
4.2 Demo/Test Numbers
•Customers who sign up for our free trial may be provided with a demo or test number (“Test Number”) to evaluate the Service.
•Test Numbers are provided solely for testing purposes and are not intended to handle significant call volume.
•The Company reserves the right to cancel or reassign Test Numbers, in its sole discretion, at any time and without prior notice.
5. Third-Party Resellers and Additional Terms
•In cases where the Service is purchased through third-party resellers, this Agreement is supplemented by any terms and conditions imposed by such partners.
•In the event of any conflict between this Agreement and third-party terms, the provisions specific to the reseller arrangement shall govern for that transaction.
6. Modification and Termination by the Company
6.1 Modification of Terms
•We may modify these Terms from time to time. Continued use of the Service following any changes shall constitute acceptance of the new terms.
•Any material changes will be communicated to Customers via email or through a notice on our website.
6.2 Termination in the Best Interests of the Company
•The Company reserves the right to terminate any Customer’s subscription if, in our sole discretion, continued service is not in the best interests of the Company.
•In such cases, the Company will provide seven (7) days’ advance notice and issue a prorated refund for any unused portion of the Subscription Term.
7. Termination by Customer
•Customers may terminate their subscription at any time by accessing their Stripe dashboard, which can be found in their organization’s billing settings.
•Termination will be effective at the end of the current Subscription Term.
•No refunds will be provided for early termination except as provided under Section 6.2.
8. Limitation of Liability and Disclaimers
•The Service is provided “as is” without warranties of any kind, either express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose, or non-infringement.
•In no event shall the Company be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Service, even if advised of the possibility of such damages.
9. Indemnification
•You agree to indemnify and hold harmless Clueless Labs LLC, its affiliates, and their respective directors, officers, employees, and agents from any claims, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of your use of the Service or violation of this Agreement.
10. Governing Law and Dispute Resolution
10.1 Governing Law
•These terms shall be governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles.
10.2 Forum Selection
•You agree that any action relating to the Service or any action filed by you against us concerning our performance under these terms will be filed in the state or federal courts encompassing the geographic area of Raleigh, Wake County, North Carolina.
10.3 Claims Limitation Period
•You agree that any claim relating to the Service or any claim filed by you against us concerning our performance under these terms must be filed within one (1) year of the accrual of such claim.
•Any claims filed after this period shall be barred, regardless of any statute of limitations that would otherwise apply.
11. Miscellaneous
•Entire Agreement: This Agreement constitutes the entire agreement between you and Clueless Labs LLC regarding the Service.
•Severability: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
•Assignment: You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement without notice to you.
•Waiver: No waiver of any provision of this Agreement shall be deemed a further or continuing waiver of such provision or any other provision.
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.