How to Add an Email Notification Channel in Twilanswer

Steps to Add an Email Channel

1. Navigate to the Channels Page

   • Select the “Channels” option from the sidebar.
   • Click “Add Channel” in the top-right corner.

   

2. Choose Email as the Channel Type

   • A popup window will appear.
   • Under Channel Type, select “Email”.

3. Enter Email Details

   • Provide a nickname to help you remember this email channel.
   • Type in the email address where you want to receive notifications.
   • Click “Verify” to initiate the verification process.

   

4. Verify Your Email

   • You will receive an email with a verification code.
   • Enter the code within 60 seconds before it expires.
   • Click “Save” once the code is successfully entered.

   

5. Confirm Your Email Channel is Active

   • You should see a success message confirming the email channel has been added.
   • Navigate back to the Channels List to verify that the new email channel appears with a status = Active.